Contact

The fastest way to reach us is by email. For order help, repair questions, sizing advice, or anything else, write to hello@ascendforyou.store. We respond to every message — usually within one business day.

Workshop hours

Monday through Friday, 9:00 AM to 5:00 PM Mountain Time. The workshop is closed on weekends and U.S. federal holidays. We do not have a public phone line — every customer message goes to one of the six people who actually work in the shop, not a call center.

Mailing address

Field & Cairn Trading Co.
1950 Pearl Street, Suite 200
Boulder, CO 80302
United States

This is our workshop address. We don’t run a public retail storefront here — please email before stopping by; we’re happy to host visitors when we can but we work in a small space and it’s easier to schedule a time.

Types of inquiries we answer

• Order status — Tracking is emailed when your order ships. Questions? Email us with the order number.
• Returns and refunds — Within thirty days of delivery. See Returns.
• Repairs — Stitching repair at cost, lifetime. Email a photo of the issue and we’ll quote shipping plus token materials.
• Sizing and material questions — Happy to advise. Tell us what you’re carrying for and we’ll point you to the right piece.
• Press and editorial — Write to press@ascendforyou.store.
• Wholesale — Small-shop wholesale by application. Write to wholesale@ascendforyou.store with your shop name, location, and a brief note on what you’d carry.
• Custom and corporate orders — Limited custom-stamped runs for corporate gifting (50-unit minimum). Email custom@ascendforyou.store.

Privacy questions

For privacy-related inquiries — data requests, deletion requests, opt-out — write to privacy@ascendforyou.store. Details are in our Privacy Policy.